Shipping & Returns

SHIPPING:

Free shipping to 48 states – we currently do not offer shipping to Hawaii and Alaska. We also do not offer international shipping. GOOD MATTERS does not ship to P.O. Boxes.

Below are the shipping method options and estimated delivery time frames. 

SHIPPING METHOD	ESTIMATED DELIVERY TIME
FedEx Ground	2-3 business days
FedEx Standard Overnight*	1 business day

 

Note, due to delays related to demand and COVID-19, GOOD MATTERS orders may experience delays. FedEx does not deliver ground shipments on weekends or holidays. Do not include these days when estimating your expected delivery date.

*Overnight orders placed after 2:00pm PST will be processed the following business day.

When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details and your tracking number.

All orders process and ship Monday – Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time of 2PM PST, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or on U.S. federal holidays.

 

RETURNS:

To return your order, please reach out to info@goodmatterscandles.com within 14 days of delivery date to see if your order qualifies.

Please ensure any items that you are returning are unused and in the original packaging. GOOD MATTERS reserves the right to refuse returns that do not meet the return requirements outlined. Note, original shipping costs are non-refundable.

Once we process your refund, it will take up to 14 days to process payment back to the original form of payment. You will receive an email confirmation to notify you that your payment has been refunded.

 

EXCHANGES:

GOOD MATTERS offers exchanges only for products that are defective or damaged. If you receive a damaged product, please email info@goodmatterscandles.com with a picture of the product and a description of the problem. We will respond with instructions for initiating the exchange.

Your exchange order will automatically be placed in our system once approved, and you will receive a new order confirmation email and shipping notification email for your exchange order.

All items marked "final sale" may not be returned or exchanged.